Support Center
Find answers to common questions about our platform, services, and account management
Password & Account Security
How do I reset my password?
Visit the login page and click 'Forgot Password'. Enter your email to receive a secure reset link valid for 1 hour.
Can I enable two-factor authentication?
Yes! Navigate to Security Settings in your account dashboard to set up 2FA using authenticator apps like Google Authenticator.
Billing & Subscriptions
How can I update my payment method?
Go to Billing Settings > Payment Methods. You can add new cards or update existing ones securely.
What's your refund policy?
We offer full refunds for annual plans within 14 days. Monthly subscriptions can be canceled anytime.
API & Development
Where can I find API documentation?
Visit our Developer Portal for comprehensive docs, code samples, and interactive API testing.
What authentication methods do you support?
We support OAuth 2.0 and API keys. All communication is encrypted via TLS 1.3.
Service Status
How do I check system status?
Our Status Page provides real-time updates on all services. Subscribe for incident alerts.
What's your uptime guarantee?
We guarantee 99.9% uptime for all paid plans with 24/7 monitoring and immediate incident response.
Still need help?
Our support team is available 24/7 to assist you with any questions or technical issues